TERMS AND CONDITIONS


Faisal Rafiq MD PC - Mental Health Services

Effective Date: October 31, 2025
Last Updated: October 31, 2025

1. ACCEPTANCE OF TERMS

By accessing and using Faisal Rafiq MD PC services, including our website, patient portal, and messaging systems, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. SERVICES PROVIDED

Faisal Rafiq MD PC provides:

  • Psychiatric consultation and treatment services

  • Mental health evaluations and assessments

  • Medication management

  • Patient communication via phone, email, and SMS

  • Online appointment scheduling and management

  • Patient education and informational resources

3. PATIENT RESPONSIBILITIES

By using our services, you agree to:

  • Provide accurate and complete information during intake and ongoing care

  • Attend scheduled appointments or provide 24-hour notice of cancellations

  • Communicate openly and honestly with your healthcare provider

  • Follow prescribed treatment plans and medical advice

  • Promptly report any changes in symptoms or medication reactions

  • Maintain confidentiality of your appointment details and patient portal login information

  • Pay for services according to our fee structure

4. MESSAGING AND COMMUNICATION

Opt-in Consent:

  • You agree to receive appointment reminders, clinical updates, and other informational messages via SMS, email, or phone

  • Message frequency varies depending on your service type (typically 1-3 messages per appointment and up to 5 promotional/informational messages per month)

  • "Message and Data Rates May Apply" - standard carrier rates apply

Opt-out Instructions:

  • Reply "STOP" to any SMS message to unsubscribe

  • You will receive a confirmation of opt-out

  • No further messages will be sent unless you re-opt in

Emergency Contact:

  • These messages are not for emergencies. In case of an emergency, call 911 or your local emergency services

  • For non-emergency assistance, reply "HELP" or call (631) 440-1010

5. PRIVACY AND DATA PROTECTION

  • Your personal health information is protected under HIPAA (Health Insurance Portability and Accountability Act)

  • We collect and use information solely for treatment, billing, and administrative purposes

  • Your information will never be shared with third parties for marketing purposes

  • All embedded links and communications comply with security standards

For complete details, see our Privacy Policy.

6. APPOINTMENT POLICIES

Scheduling:

  • Appointments can be scheduled via phone, email, or online portal

  • A valid email address and phone number are required

Cancellations and No-Shows:

  • Cancellations must be made at least 24 hours in advance

  • No-show or late cancellations may result in a cancellation fee

  • Three (3) no-shows in a 12-month period may result in termination of services

Rescheduling:

  • Requests to reschedule should be made as soon as possible

  • Availability varies; rescheduling is not guaranteed

7. FEES AND PAYMENT

  • Current fee schedules are available upon request

  • Payment is expected at the time of service unless other arrangements have been made

  • Insurance billing is available for eligible plans

  • Late payment may result in suspension of services

  • Unpaid balances may be referred to collections

8. PRESCRIPTION AND MEDICATION MANAGEMENT

  • Prescriptions are issued by the treating physician based on clinical necessity

  • Refill requests should be made during business hours with at least 48 hours notice

  • We do not provide emergency prescriptions on nights, weekends, or holidays

  • Controlled substances have additional requirements per state and federal regulations

  • Patients are responsible for pharmacy fees and insurance copayments

9. LIMITATION OF LIABILITY

Our services are provided "as is." We are not liable for:

  • Indirect, incidental, or consequential damages

  • Loss of data or interruption of service

  • Third-party actions or communications

  • Results of treatment (psychiatric treatment outcomes vary by individual)

  • Delays in communication or message delivery

Disclaimer: The information provided by our practice is for educational purposes and does not replace professional medical advice. Always consult with your healthcare provider before making treatment decisions.

10. PATIENT RIGHTS AND RESPONSIBILITIES

Your Rights:

  • Access to your medical records (within 30 days of request)

  • Confidential treatment and privacy

  • The right to refuse treatment

  • The right to seek a second opinion

  • The right to file a complaint with state health authorities

Your Responsibilities:

  • Provide honest and accurate information

  • Notify us of changes in insurance or contact information

  • Report side effects or concerns with medication

  • Follow agreed-upon treatment plans

11. TERMINATION OF SERVICES

We reserve the right to terminate the patient-provider relationship:

  • For non-payment after 30 days of notice

  • For abusive behavior toward staff

  • For non-compliance with treatment plans

  • For violations of these Terms and Conditions

  • At patient request with 30 days notice

We will provide 30-day written notice and assistance in transferring medical records to another provider, as required by law.

12. INTELLECTUAL PROPERTY

All content on our website, including text, graphics, and logos, are the property of Faisal Rafiq MD PC or licensed partners. Unauthorized reproduction or distribution is prohibited.

13. AGE REQUIREMENT

By using our services, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction). If you are a minor, services must be coordinated with a parent or legal guardian.

14. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on our website with an updated "Last Updated" date. Your continued use of our services constitutes acceptance of the updated terms.

15. GOVERNING LAW

These Terms and Conditions are governed by the laws of [New York State] (based on the practice location). Any disputes shall be resolved in the courts of [Nassau County/Suffolk County, New York].

16. CONTACT INFORMATION

For questions about these Terms and Conditions or our services:

Faisal Rafiq MD PC
📧 Email: contact@psychvisit.today
📞 Phone: (631) 440-1010
🌐 Website: mypsychvisit.com

17. SEVERABILITY

If any provision of these Terms and Conditions is found to be unenforceable, the remaining provisions shall remain in full force and effect.

18. ENTIRE AGREEMENT

These Terms and Conditions, along with our Privacy Policy, constitute the entire agreement between you and Faisal Rafiq MD PC regarding your use of our services.